I. We don't accept for a refund:
a. electronically delivered software products (e.g. email, download)
. Invest securely with CTI. If any function we explicit assured
. you does not functioning and our engineers cannot solve the problem
. within 48 hours then we'll gladly refund the product. We only expect you
. to provide the needed help to our engineers to locate and fix the problem.
b. large orders, custom orders or products especially made for a customer
. (this special case is printed on the invoice).
II. In all other cases customers are permitted to return products within 30 days provided:
a. every effort to solve the problem within 72 hours through our technical support staff has failed.
b. the disk or CD seals of a software product are not broken and the contents,
. including documentation, are in a resalable condition.
c. a valid RMA (return authorization number) is displayed on the outside of the returned package.
. (A RMA number may be obtainedby contacting the CTI GmbH)
d. the customer pays the shipping costs and retains proof of shipment.
If theabove criteria are not satisfactorily met, CTI reserves the right to refuse merchandise or send back to the customer. A 20% restocking fee will be applied against credit issued.
Shipping costs are not refundable. Duties, taxes and customs charges are the buyer's responsibility and are not refundable.
Please don't hesitate to firstname.lastname@example.org us any questions regarding this Agreement.